SHIPPING POLICY
Our Commitment to Timely Delivery
At Exebony Store, we prioritize delivering your items promptly. Our streamlined shipping process is dedicated to ensuring your orders reach you as swiftly as possible.
Shipping Time: Delivery Time = Processing Time + Shipping Time
The order delivery time comprises two main components:
- Order Cutoff Time: (GMT-05:00) Eastern Standard Time (New York)
- Our estimated delivery dates take into account various factors, including the destination address and the efficiency of preparing your items for shipment. During peak seasons or promotional sales, delivery times may be slightly extended.
- Other orders ship for 7.99 USD
Shipping Carriers:
We utilize reputable carriers such as USPS, UPS, FedEx, and DHL. The estimated delivery date depends on factors like the destination address and the speed at which we prepare your items for shipment.
Important Note :
You can cancel your order within 12 hours of order confirmation (excluding Saturday and Sunday) and if your order has not been shipped. · No cancellations
Process Shipping time and Shipping time for each Product Type
|
Product Type |
Commitment processing time |
Commitment Shipping time |
Commitment timeframe |
|
Sneaker, Shoes & Jersey |
2-4 days |
7-14 days |
9-18 Business days |
|
Custom Clog Shoes |
3-5 days |
10-15 days |
13-20 days |
|
T-Shirt, Hoodie, Sweater, Hawaii Shirt |
2-5 days |
5-10 days |
5 – 15 days
|
NOTICE IMPORTANT : Please note orders take approximately 1-3 business days to process before shipping. (Expedited, Standard and Standard Free) Orders placed on Friday, Saturday, and Sunday will not be processed until the following Monday.
United Kingdom – Process Shipping time and Shipping time
|
Product Type |
Commitment processing time |
Commitment Shipping time |
Commitment timeframe |
|
Sneaker – Shoes |
2-4 days |
7-16 days |
9-20 Business days |
|
Custom Clog Shoes |
3-5 days |
10-15 days |
13-20 days |
|
T-Shirt, Hoodie, Sweater, Hawaii Shirt |
2-5 days |
5-10 days |
5 – 15 days
|
NOTICE IMPORTANT : Please note orders take approximately 1-3 business days to process before shipping. (Expedited, Standard and Standard Free) Orders placed on Friday, Saturday, and Sunday will not be processed until the following Monday.
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
SHIPMENT CONFIRMATION :
For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us via email: [email protected]
How To Track Order?
If you want to track your order, please Visit on Track Order for information.
SHIPPING DELAYS :
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.
ITEM NOT RECEIVED :
If you have successfully placed an order and have not received it yet while the tracking status shows it’s delivered. You need to contact the carrier to find your bag as once the item is bagged we don’t have control over it (once it’s by the carrier ), but if the issues still persist kindly Email us at [email protected] will try our best to assist you.
IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.
Contact us
Store 1 : 310 South Federal Street, Chicago, IL, 60604, US
Store UK :24-26, Arcadia Avenue, Dephna House #105, London, N3 2JU, UK
Hotline: (937) 982-1840