Refund & Returns Policy

Last updated: 11 Nov, 2025

Thank you for shopping at exebony.
We want you to be satisfied with your purchase.
Please read our Refund & Returns Policy below for details about returns, refunds, and exchanges.

1. Return Eligibility

To qualify for a return:

• Items must be unused, unworn, and in their original condition.
• Items must be returned in the original packaging.
• Items must be returned within 30 days of delivery.

For hygiene reasons, earrings and intimate jewelry are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

• Earrings (due to hygiene reasons)
• Customized or personalized items
• Final sale items
• Gift cards

3. Return Process

To start a return:

1. Email us at [email protected] with your order number.
2. Our support team will review your request and provide return instructions.
3. Ship the item to the return address provided.

Important:

• Returns must be approved before sending the item back.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Return Address: 670 Auburn Folsom Rd Auburn, CA 95603, United States

4. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

1. Take photos of the item and packaging.
2. Contact us within 48 hours of delivery.
3. We will review the issue and offer a replacement or refund.

There is no return fee for defective or incorrect items.

5. Refunds

Once your return is received and inspected:

• We will notify you by email regarding the approval or rejection of your refund.
• If approved, the refund will be issued to your original payment method within 3–7 business days.

Original shipping fees are non-refundable, unless the return is due to our error.

6. Exchanges

Exchanges are available if:

• The item is unused and in its original condition.
• You contact us within 30 days of delivery.

Depending on product availability, you may exchange for:

• A different color
• A different style
• A different size (if available)

7. Late or Missing Refunds

If you haven’t received your refund:

1. Check with your bank or card provider.
2. Contact your payment processor.
3. If the issue persists, email us at [email protected].

8. Order Cancellation

Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it may no longer be eligible for cancellation.

9. Contact Us

For questions regarding returns or refunds, please contact us:

Email: [email protected]
Office Address: 670 Auburn Folsom Rd Auburn, CA 95603, United States