Shipping policy
Thank you for shopping at exebony.
This Shipping Policy explains how we process, ship, and deliver your orders.
1. Processing Time
- All orders are processed within 1–3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- You will receive a confirmation email once your order has been shipped.
If we experience a high volume of orders, processing times may be slightly delayed.
2. Shipping Time
We offer worldwide shipping. Estimated delivery times:
| Region | Estimated Delivery Time |
|---|---|
| United States | 9–15 business days |
| Germany | 9–15 business days |
| United Kingdom | 9–15 business days |
| Italy | 9–15 business days |
| France | 9–15 business days |
Delivery times may vary depending on customs clearance, weather conditions, or other logistic delays.
3. Shipping Cost
Shipping costs are calculated at checkout depending on the delivery location.
We may occasionally offer free shipping promotions on selected orders.
4. Order Tracking
Once your order has been shipped, you will receive an email containing:
- Tracking number
- Tracking link
Please allow 24–48 hours for tracking information to update.
5. Incorrect Address
Customers are responsible for entering a correct and complete shipping address.
If the address is incorrect:
- Please contact us immediately at [email protected].
- Orders that have already been shipped cannot be modified.
exebony is not responsible for orders lost due to an incorrect address provided by the customer.
6. Customs, Duties & Taxes
International orders may be subject to:
- Customs fees
- Import taxes
- Handling charges
These fees are not included in the product price or shipping cost.
Customers are responsible for any additional charges imposed by their country.
7. Lost or Delayed Packages
We are not liable for delays caused by:
- Customs processing
- Shipping carrier issues
- Weather conditions
If your package appears lost, please contact us and we will assist in locating it.
8. Damaged Packages
If your item arrives damaged:
- Take clear photos of the packaging and item
- Email us within 48 hours: [email protected]
We will offer a replacement or refund depending on the situation.
9. Contact Us
For any shipping-related questions, please contact:
Email: [email protected]
Address: 670 Auburn Folsom Rd Auburn, CA 95603, United States